Website Policies, Terms and Conditions of Use
Privacy Policy
1. Information gathered
The company may collect information voluntarily provided by users through contact forms, quote requests, or business inquiries.
The information may include:
Full name.
Email.
Telephone number.
Address (when necessary for preparing quotations).
Information related to specific projects or requests.
2. Use of information
The information collected will be used exclusively for:
Respond to information requests.
Prepare quotes.
Provide customer service.
Follow up on requested projects or services.
Improve the quality of services offered.
3. Data protection
The company implements reasonable security measures to protect information against unauthorized access, loss, alteration, or disclosure.
4. Information transfer
Personal data will not be sold or shared with third parties without the owner's authorization, except when there is a legal obligation.
5. Rights of the holder
Users may request access, rectification, cancellation or updating of their personal data through the company's official contact methods.
Accessibility Statement
Baobab Furniture is committed to digital inclusion and strives to make its website accessible to as many users as possible.
To achieve this, the following is sought:
Maintain clear and simple navigation.
Use legible and understandable texts.
Provide alternative descriptions in relevant images where possible.
Promote compatibility with different devices and browsers.
The company works continuously to improve site accessibility and meet the needs of all users.
Visitors who encounter access barriers can report them through the official contact channels.
Terms and Conditions of Use
1. Object
The purpose of this website is to provide information about the products, services and projects carried out by Baobab Furniture.
2. Permitted Use
Users agree to use the site lawfully and respectfully.
It is forbidden to:
Using the site for illegal activities.
Introduce malicious software.
Attempting to access restricted areas.
Disrupting the site's functionality.
Copying or distributing content without authorization.
3. Intellectual Property
All texts, images, photographs, designs, logos, trademarks and other published elements are the property of the company or are authorized for use.
Its reproduction in whole or in part requires prior written authorization.
4. Accuracy of information
The company strives to keep the published information up to date; however, it does not guarantee the complete absence of unintentional errors.
5. Limitation of liability
The company will not be liable for damages resulting from service interruptions, technical failures, or misuse by third parties.
Refund and Cancellation Policy
1. Order Cancellation
Orders can be cancelled before the start of the manufacturing process.
When there are administrative expenses or costs of previously acquired materials, these may be deducted from the amount to be reimbursed.
2. Customized products
Furniture manufactured to the customer's specific requirements cannot be returned or refunded once production has begun.
3. Manufacturing defects
If the product has defects attributable to the manufacturing process, the customer may request a review within the first fifteen (15) calendar days after delivery.
Following the corresponding evaluation, the company will be able to:
Repair the product.
Replace the product.
Make a partial or full refund when appropriate.
4. Cases not covered
No refunds will be applied for:
Damage caused by misuse.
Normal wear and tear.
Manipulation by third parties.
Post-delivery accidents.
Changes of opinion regarding the previously approved design.
5. Procedure
Applications must be submitted through official customer service channels, accompanied by evidence and proof of purchase.
The company will issue a response within a maximum period of fifteen (15) business days.
Contact
For inquiries related to these policies, users can contact us through:
Email: carp19841@outlook.com
Telephone: 415 107 6515
Address: Corralejo de Arriba, Carretera San Miguel a QRO KM2, San Miguel de Allende Gto.
Validity and Updates
The company may modify this document when necessary to adapt to legal, technological or operational changes.
The modifications will be published on the website in due course and will take effect from the date of publication.
Version: 1.0
Issue date: 03/06/2026